Asset Living

Objective

Maintain service quality for residents and prospects during growth from 70,000 to more than 450,000 managed units, by handing repetitive exchanges (reminders, replies, routine requests) to AI agents and keeping on-site teams on the interactions that drive renewals.

The deployment

Asset Living manages more than 450,000 units for more than 500 clients in more than 40 US states, and ranks second in the NMHC Top 50 managers. The portfolio grew from 70,000 units in 2020 to more than 450,000. To absorb this growth, the group deployed the EliseAI platform across the full journey from prospect to resident: LeasingAI answers prospects and follows up with them, including evenings and weekends (nearly 50% of inquiries arrive outside business hours according to the case study), Delinquency sends residents personalized payment reminders, and the Maintenance, Renewals and VoiceAI modules take service requests, lease renewals and calls. EliseAI states that 85% of transactional communications in the resident lifecycle are automated. In the second quarter of 2025, communities equipped with the Delinquency module sent more than 130,000 reminders and saw the on-time rent payment rate rise by 591 basis points. Since the start of 2025, occupancy in equipped communities has gained 278 basis points, a gain the study attributes to continuous prospect follow-up. Asset Living's press release of September 16, 2025 repeats these figures rounded to 600 and 300 basis points. Two caveats. No isolated renewal rate is published, even though the Renewals module is part of the deployment: the effect on resident retention remains publicly unmeasured. The figures come from the vendor and the client, with no control group described. The capacity gain for teams (78.2 hours per community per month in the press release, 72 hours in the body of the case study) is an internal productivity indicator and is not retained here as a client result.

Results Proof B

A quantified case study from the vendor EliseAI, whose same results (rounded) are repeated in the official press release published by Asset Living on its own site and by EliseAI on September 16, 2025; no independent source or financial result confirms them.

The internal detail is not public. Here is a proven approach that leads to the same result, to adapt to your stack.

1. 1
   Handling prospects AI

   LeasingAI answers incoming inquiries, including outside business hours, and follows up with lukewarm prospects until the tour or the signing.

2. 2
   Reminders on late rent AI

   The Delinquency module sends residents personalized payment reminders. More than 130,000 messages in Q2 2025.

3. 3
   Routine resident requests AI

   Maintenance, renewals and calls go through the text and voice agents, which handle the transactional share (85% according to EliseAI).

4. 4
   Human takeover on-site team

   On-site associates keep the high-value exchanges and in-person meetings, which Asset Living links to renewals.

5. 5
   Measurement data team

   Asset Living and EliseAI track occupancy, on-time rent payment rate and request resolution times by community.